- Park Operations Manager -
Աշխատանքի պայմաններ՝ Մշտական
The Park Operations Manager is responsible for the daily management of Guest-facing operational areas of Yerevan Park including Ride Operations, Guest Services, Events, and Operations Center and takes the role of Park Duty Manager as required. Reporting directly to the General Manager, the Operations Manager oversees the operations team, ensures the implementation of Standard Operating Procedures, Safety Protocols, & Park Policies, and is accountable for the performance of the front-line operations team and ensuring exceptional Guest experiences on a day to day basis at Armenia’s first World-Class Amusement Park
PARK OPERATIONS MANAGER SHOULD
Ensure on a daily basis, the appropriate staffing and readiness of the Operations departments before opening and during shift change for Ride Operations, Guest Services, Events, and the Operations Center; Oversee the function and performance for each operational area, execute continuous status reporting and communication throughout the shift to both the team and General Manager to ensure a fast response and situational control in a high-volume environment
Lead the daily shifts for operations department of Yerevan Park by ensuring all rides and attractions remain open, staffed, and available to Guests during operating hours; Ensure that Ticketing and Guest Services are open and available for transactions, and schedule events or birthday parties are prepared for as needed
Responsible for ensuring Safety and enforcement of Standard Operating Procedures (SOP), and Policies across all areas of operations for Yerevan Park
Ensure the use of a reliable, efficient, and strict internal communication structure by rapidly reporting and responding to incidents or activities in the park, including Ride Breakdowns or Stoppages, Guest Complaints, Safety Issues, Health Incidents or any other event which is out of Standard Operating Guidelines of the Operations department
Oversee a team of Operations Supervisors and Team Members for each operational area of the department, and ensure performance standards are met for each area
Provide leadership, guidance, and support to the Operations Supervisors
Motivate the Operations team to meet Guest Satisfaction, Colleague Satisfaction, and Safety standards; Ensure quality and consistency in all aspects of the day to day operations
As assigned, perform the role as Park Duty Manager during operating
In close coordination with the General Manager, participate in the development, revision and improvement of Standard Operating Procedure (SOP) Documentation, and Park Policies
On a daily basis, verify the Operation team’s compliance with standard operation procedures, safety regulations and guidelines, ensure all SOP and Policy documentation is regularly updated, and the appropriate training is delivered to all Team Members, Supervisors, and Assistant Managers.
Lead by example with a hand-on management style, a strong work ethic, honesty and integrity, a positive attitude with a high level of energy
Conduct training, coaching and appraisals where necessary for the Park Operations team
Oversee all scheduling of Operations team members and supervisors, and ensure appropriate staffing is scheduled as per the needs of the park and as directed by the General Manager
Keep the Operations team motivated and ensure a safe, clean and fun operation.
Direct, develop, monitor and report on responsible areas of Park Operations. Alert the General Manager as appropriate of concerns, changes, and progress
Continuously observe Guest Feedback, Guest needs, and analyze and resolve customer issues, disagreements and complaints, ensuring overall Guest Satisfaction
Operational Reporting: Ensure reporting on a daily basis of operational performance and parameters set out in the SOP and by the General Manager
Create a culture of hospitality whereby frontline staff embody and communicate institutional values, are empowered to resolve problems quickly and effectively
Carry our other functions or duties as assigned by the General Manager
Build professional working relationships in line with established values, corporate culture, and established work ethic and discipline.
PARK OPERATIONS MANAGER SHOULD HAVE
Minimum of three years’ experience in a management position responsible for daily operations in the areas of guest relations, entertainment, and/or customer service
Experience working in a high-volume and fast paced environment
Higher education preferably in Hotel Management, Business, Finance or Economics, or Communications.
Strong teamwork, leadership, and interpersonal skills and in building and maintaining collaborative relationships
Safety-oriented with knowledge of Occupational Safety standards and practices
Be available to work unscheduled hours to respond to unplanned and/or emergency work. Ability to accommodate a flexible work schedule, including evenings, weekends, and holidays.
Ability to work indoors and outdoors in all weather conditions
Comfortable working at heights of up to 25m
Excellent communication, presentation and negotiation skills
Knowledge of internationally accepted service standards, ticketing/CRM platforms, and best Customer Service practices
Active and agile thinking, ability to quickly solve problems, overcome difficult situations, and stress.
Proficient with Microsoft Office applications
Fluent communication in English and Russian
Ability to successfully handle multiple priorities in a fast-paced (occasionally stressful) environment
Աշխատավարձ: Highly competitive
Վերլուծական և հետազոտական հմտություններ
Հեռախոսահամար` 060 83 00 83